FAQ's

Shopping & Payment Information 🛍️

Your Shopping Experience

At FlexiGaze, we strive to provide you with a smooth and enjoyable shopping experience. If you face any delays with your order or issues with your tracking number, please contact us immediately:
📧 Email: contact@FlexiGaze.com

Important: In rare cases, local customs offices may hold packages for inspection, which can occasionally cause slight delays. Rest assured, we’ll do our best to assist you and ensure your order arrives as expected.

To guarantee that you are purchasing authentic FlexiGaze Adjustable Sunglasses, always order directly from our official website:
🔗 https://www.FlexiGaze.com

We’ve noticed imitation products being sold by third-party sellers that do not meet our quality standards. FlexiGaze products are not available on any other domains such as .store, .shop, or .net. Shopping on FlexiGaze.com ensures you receive original, premium-quality products.

Accepted Payment Methods 💳

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

We do not accept:

  • Personal cheques

  • Money orders

  • Direct bank transfers

  • Cash on delivery

All transactions are SSL-encrypted for your security. Your payment information is never stored on our servers. Payments are processed securely via Stripe and PayPal.

Your credit card will be charged within 24 hours of placing the order.

Discounts & Promotions 🎁

Promotion and discount codes cannot be combined unless stated otherwise.
Please ensure your code is valid and entered correctly during checkout.

Currency & Exchange Rates 💷

All transactions on FlexiGaze.com are processed in GBP (£).
If your payment method is based in another currency, your bank may apply a small conversion fee based on their exchange rate.

Order Acceptance & Cancellations

We reserve the right to accept or decline any order after receiving it, even if you’ve received an order confirmation.

Cancellation Policy:

  • Orders canceled before shipment may be subject to a 30% cancellation fee to cover payment processor charges.

  • Orders that have already been packed or shipped cannot be canceled.

Once your order has been processed, we cannot modify the shipping address. Please ensure your address is accurate before placing your order.

Shipping, Returns & Warranty 🚚

Shipping Information

  • Processing time: 1–2 business days.

  • Delivery time: 7–10 business days depending on your location.

  • Express Shipping: Included for free on all orders.

  • Tracking information will be emailed within 24–48 hours after your order has shipped.

  • We are not responsible for customs-related delays, but we’ll assist you if your order gets held.

Yes, we ship worldwide 🌎 and all prices shown on our website are inclusive of taxes and customs fees where applicable.

Returns & Refunds 🔄

If you're not 100% satisfied with your purchase, you can return it within 30 days of receiving your order.

Return Guidelines:

  1. Contact us first at contact@FlexiGaze.com.

  2. Items must be returned in original condition and packaging.

  3. Customers are responsible for return shipping costs unless the product is faulty.

  4. Refunds are issued back to the original payment method within 5-10 business days after we receive the returned item.

Warranty 🕶️

All FlexiGaze Adjustable Sunglasses come with a 6-month limited warranty covering manufacturing defects.
Damage caused by misuse, accidents, or modifications is not covered under this warranty.